We often comment in our blogs about the threat of tech startups stealing market share, but what about the threat of technology to the people who work in insurance?
A report in The Sunday Times last month revealed that Aviva is planning to consult its 16,000 employees on whether their jobs could be automated. Those who are considered to be most at risk are involved in calculating and setting prices, assessing customer ratings, and working in call centres.
According to research by McKinsey, the next 10 years will see up to 25 per cent of full-time positions consolidated or replaced. And research by Oxford University warned that 35 per cent of UK jobs are in danger from automation in the next 20 years – with underwriters at the top of the list.