RDT Blog

    PRESS COVERAGE        |        RDT NEWS        |        BLOG

    Creating the best customer experience with insurtech

    27/03/2018

    ACORD, the global standards-setting body for the insurance and related financial industries,  explored the importance of customer experiences in a symposium in London on March 8 which was co-sponsored by RDT.

    Discussing the findings of its ‘Best Digital Customer Experience’ study of UK personal lines, ACORD focused on 1,200 carriers, brokers and aggregators and the services they provide to insurance shoppers. The study highlighted top performers and strategies for building successful digital businesses and strengthening customer relationships.

    Find out more

    Personalisation through data enrichment can create a positive experience for insurance customers

    28/02/2018

    The relationship between insurers and their customers is not always a happy one. Buying cover is a mundane necessity rather than a willing investment, and it’s never easy to cultivate a meaningful relationship when the touch points are limited to the initial purchase, renewals, or when making a claim.

    It doesn’t help when some insurers resort to the cynical practice of dual pricing; i.e. exploiting loyal customers with price hikes while attracting new customers with big discounts. Instead of pursuing smash-and-grab profits, insurers should be building revenue by maximising, rather than undermining, customer loyalty.

    Find out more

    The year ahead for insurtech

    06/02/2018

    2018: What’s next for insurtech

    Insurtech has now become as firmly established as fintech. In the past three or four years, digital technology has been changing the insurance industry in the same way that it has transformed banking, and incumbents are finding themselves competing in a changed marketplace.  

    Find out more

    How PSD2 will benefit insurers

    02/02/2018

    The introduction of the Payment Services Directive (PSD2) on 13 January requires banks and financial institutions to make their payments infrastructure and customer data available to third parties – a change that could benefit insureres who are able to access and make use of the data.

    PSD2 means that insurers will, with consent, be able to access customers’ bank accounts. They can gain insights into buying behaviour and trends that have insurance implications, helping them design products that complement individual needs and circumstances.

    Find out more