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    The year ahead for insurtech

    06/02/2018

    2018: What’s next for insurtech

    Insurtech has now become as firmly established as fintech. In the past three or four years, digital technology has been changing the insurance industry in the same way that it has transformed banking, and incumbents are finding themselves competing in a changed marketplace.  

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    How PSD2 will benefit insurers

    02/02/2018

    The introduction of the Payment Services Directive (PSD2) on 13 January requires banks and financial institutions to make their payments infrastructure and customer data available to third parties – a change that could benefit insureres who are able to access and make use of the data.

    PSD2 means that insurers will, with consent, be able to access customers’ bank accounts. They can gain insights into buying behaviour and trends that have insurance implications, helping them design products that complement individual needs and circumstances.

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    We are sponsoring the ACORD: Best Digital Customer Experience Workshop in March 2018

    28/12/2017

    RDT are sponsoring ACORD's Best Digital Customer Experience Workshop in London in March 2018.

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    How insurance apps are improving the customer journey

    14/12/2017

    It’s not the destination, it’s the journey. We’ve all heard variations of that familiar phrase, and it rings true in commerce as much as in life. Consumer brands such as Amazon and Apple have built their reputations on technology that improves the customer experience, and insurers are following their example by creating insurtech apps to shorten journeys and smooth the route from applications through to claims.

    Unlike consumer goods, insurance is a grudge purchase. This often makes price the deciding factor, although convenience and the customer experience are also important. Because buying insurance is a hassle, we want any purchase to be as quick and easy as possible. And if we can get the best price at the same time, so much the better.

    All this is possible with the new breed of insurance apps which focus on pleasing modern consumers, who have come to expect digital interaction and on-demand service.

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